FREQUENTLY ASKED QUESTIONS

Have questions? We have answers.

  • After the initial consultation, all patients are required to have a follow-up consult one month later.

    Most men transition to 6- or 12-monthly reviews, while more complex cases may require more frequent consultations, though this is rare.

  • Follow-up consultations are $85 for 15 minutes (1 issue only) and $180 for 30 minutes.

    *Medicare rebates are available on follow up consultations.

  • Practitioner support is available via email. If you need to speak with a health practitioner via phone or video, you can schedule a consultation, although the booking process is required for this service.

  • Your card details are taken at the time of booking however you are only charged after the consultation.

    Cancellations made before 24 hours of your consultation will not be charged.

    Cancellations between 24 and 8 hours prior to consultation will be charged $50 late cancellation fee.

    Consults within 8 hours or DNA will be charged full amount.

  • You can pay for consultations and medications using Credit card or Debit card.

  • The initial consultation includes a thorough health assessment of your current status, including medication review, cardiovascular health and any other issues that may be impacting your sexual function.

    You may be ordered blood tests, scans or other tests as appropriate. This ensures the safest and most effective evidenced based care. You will receive a treatment plan and e-script prescriptions if suitable.

  • You will need to complete an onboarding form that includes your medical history and a medication list. You can also upload any test results you have available.

    The more information you provide the more comprehensive consult and treatment you will receive. Don’t worry if you don’t have any past tests we can arrange them for you.

  • Yes, all medications are approved by Australian standards. We work with registered Australian pharmacies to ensure you receive safe and high-quality products.

  • No, you won’t. At Restorative Health Clinic, we do things differently. Unlike many subscription-based services, we don’t lock you into costly and rigid plans that can be difficult to exit. Our approach is designed around your convenience and freedom.

    Here’s how we’re different:

    • Flexible Prescriptions: You have the option to get your prescriptions filled at your local pharmacy or have them discreetly delivered to your door on a regular schedule.

    • No Hidden Costs: You only pay for what you need, when you need it—no ongoing charges or surprise fees.

    • Thorough Health Assessments: Every patient undergoes a proper health assessment to ensure that treatment is safe, effective, and tailored to their unique needs.

    We prioritise your health and safety above all else. For men with complex health concerns, such as cardiac issues, our team includes a specialist nurse practitioner with expertise in cardiology. We collaborate with your existing healthcare providers to ensure the best outcomes.

    At Restorative Health Clinic, we focus on providing long-term value and personalised care—not locking you into expensive plans. Our goal is simple: to empower you with the right tools and treatments for your health journey.

  • You can use our online prescription request system to request a repeat script when needed. The link is in the website footer.

    The process costs $30 and requires you to answer five simple health questions to ensure your medication remains suitable.

  • All patients are required to have a telehealth review at least every 12 months to ensure ongoing safety and suitability.

    This can be quickly and easily booked through our Telehealth system.

    If you need a repeat prescription and it is within 12 months, and your health is stable, you can go to the prescription request of our website and click on the button and answer the questions and you will be sent an escript.

  • Medications can be ordered directly with our partner pharmacy and discreetly packaged and delivered directly to your door.

    Alternatively, you can have your prescription emailed or sent via SMS to fill at your preferred pharmacy.

  • No, you are not required to sign up for a subscription plan. Many patients prefer the flexibility of ordering medications as needed.

  • Our medications are priced competitively to ensure affordability and transparency. If you choose home delivery, there’s only a small shipping fee—no hidden markups or surprise price increases. SPONTAN® is $250 for a bottle, which contains 17 doses.

    Alternatively, you can opt to have your prescription sent directly to you via email or SMS. This allows you the flexibility to fill it at your local pharmacy or a discount pharmacy chain, giving you the freedom to shop around for the best price.

    At Restorative Health Clinic, we’re committed to keeping your healthcare accessible and cost-effective while providing high-quality, evidence-based treatments tailored to your needs.